Terms and Conditions
The site www.interculturacostarica.com is the official site of Centro de Idiomas Intercultura y Sámara Language School (Intercultura Costa Rica Spanish Schools as its official marketing name), hereinafter called the School, used for corresponding payments for the sale of the services which the school offers. These services include among others: Spanish and culture programs which may include Spanish classes, homestay lodging, activities, excursions and transfers etc.
The use of the site www.interculturacostarica.com is governed by the by the Terms and Conditions set forth below and its use indicated their full and unconditional acceptance.
Intercultura Costa Rica Spanish schools reserve the right to make changes, corrections or improvements in the programs and services and Terms and Conditions at any time without notice.
Terms of payment shall be determined by the School. In order that the site will accept your payment, www.interculturacostarica.com should have received the corresponding approval of the of the credit or debit card of the authorizing party. www.interculturacostarica.com does not take any responsibility if such financial institution rejects the credit or debit card for any reason.
In order to hold your place in our Spanish programs and assign you a homestay family if requested, we require the following program deposits depending on your program length:
- 1-3 weeks: $100 USD
- 4-7 weeks: $200 USD
- 8 weeks or more: $300 USD
Please pay your deposit via credit card or PayPal upon enrollment or the latest 2 weeks before your program start date. Students may pay the remainder of their balance on their first day at school. If you are not sure you will attend the program, we suggest you wait until the deadline (2 weeks before your program start date) to send the deposit, as it is non-refundable. Programs for those we have not received a deposit, are not confirmed and the spot is not guaranteed.
Follow the prompts in order to make your payment, in US$, for the amount invoiced.
PROGRAM CANCELLATION AFTER ARRIVAL/ PROGRAM START:
Intercultura Costa Rica does not give refunds once students have started the program (this includes Spanish classes and homestay lodging). In case of medical or personal emergencies, which must be supported by written documents, up to 70% of the unused portion of the balance may be returned, at the discretion of the administration / school board. If a medical emergency occurs after arrival in Costa Rica, the student must provide a medical certificate issued by a hospital or medical center in Costa Rica. Requests for refunds are assessed on a case-by-case basis and may include: sickness or injury, death or sickness of immediate family member.
IN CASE OF ILLNESS:
Any mental or physical illness or other challenges/limitations must be communicated to the school upon enrollment. You must bring any necessary medication, and must commit to taking this medication for the duration of the program. If a student interrupts or ceases treatment, and if this causes undue behavior or other disruptions in classes, activities or the homestay, the student may be asked to leave the program at the discretion of the director. All transportation, chaperone, medical, personal and other costs associated with withdrawal and early departure must be covered by the student, and no refunds will be given in these cases.
In the unlikely event of an emergency, all students will need to cover payment for any expenses that might be incurred. Most travel insurance plans require you to pay for any expenses upfront, which will be refunded upon your return based on their coverage policies. Intercultura cannot assist with students’ medical, travel and other additional logistical expenses due to sickness, accident or any other extraordinary circumstances.
MEDICAL CONDITIONS / INTERRUPTION OF TREATMENT:
Any mental or physical illness or other challenges/limitations must be communicated to the school upon enrollment. Students must bring any necessary medication with them, and must commit to taking this medication for the duration of the program. If a student interrupts or ceases treatment, and if this causes undue behavior or other disruptions in classes, activities or the homestay, the student may be asked to leave the program at the discretion of the director. All transportation, chaperone, medical, personal and other costs associated with withdrawal and early departure must be covered by the student, and no refunds will be given in these cases.
PROGRAM CHANGES AFTER ARRIVAL/ PROGRAM START:
After the student has begun studying Spanish, changes cannot be made to dates nor type of course taken. For example: a student cannot decide to take a week off and postpone his/her classes for the week in question, nor can he/she decide to switch group to private classes, unless extenuating circumstances exist (eg. learning disabilities or other limitations which affect a group class). In these cases, any changes will be decided in conjunction with the administration.
Campus changes for Spanish classes:
If you pay for classes in Heredia, then wish to change to Sámara, you will need to pay the surcharge. If you pay in Sámara, then wish to change to Heredia, there will be no refund for the price differential.
If a student leaves the homestay for whatever length of time during their program, the homestay family will be paid as contracted for the original dates, and these may not be made up nor refunded. Any addition homestay required after the original program will be charged at the regular rate. IMPORTANT NOTE: Students who reserve a host family in either campus and then decide to switch to the other campus will be charged a homestay change fee of $50 which will be given to the originally scheduled family to compensate for their loss of income. For example, you will be charged the $50 homestay-cancellation penalty…
- if you book 2 weeks in Heredia followed by 1 week in Sámara, but during your time in Heredia decide to stay there and cancel your stay in Sámara.
- if you book 2 weeks in Sámara, but then decide to switch to Heredia for your second week.
NOTE: In the case of travel delays or flight changes students may start classes one day late or leave early, but no refunds are available for missed classes or homestay nights in these cases.
PAYMENT CONDITIONS FOR GROUPS:
Groups are required to send a 20% deposit 2 months prior to their start date, and full payment 2 weeks prior the start date. Partial or full cancellations may be made with no penalty up to 2 months prior to the program. Cancellations made with less than 2 month’s notice will only retain the 20% non-refundable deposit. Cancellations made with less than two weeks notice are subject to full payment.
AIRPORT PICK UP CANCELLATION:
San José (SJO) Pickups:
Students who request airport pick-up must wait for their families at the airport exit point. If you cannot find your family, please use the emergency contact numbers you have to call the family and/or the school. Do not take a taxi or leave the airport until you have spoken to a school representative or the family. The school will not reimburse students who leave the airport without waiting for their family or contacting us first. It is possible to make a collect (reverse charge) call by dialing 1110, or ask the taxi drivers to change a small bill into local money for in order to use a payphone.
Liberia (LIR) Pickups:
If you choose to have the school pre-arrange transportation with a provider from Sámara, they will be at the airport at the time and day you indicate. If you do not arrive on this time/day, for whatever reason, you will be charged the full amount of the pickup, to be paid directly to the taxi, as he will have already made the journey to the airport. NOTE: If you prefer not to be potentially responsible for this charge, you should NOT choose to have airport pickup, but rather take an airport taxi directly, which will cost approximately $15-20 more, but has no cancellation penalty.
VOLUNTEER PLACEMENT CANCELLATIONS:
No refunds of administrative fees are given for short term volunteer cancellations. We strongly discourage changes or cancellations for the following reasons: Once confirmed, the organizations plan on having a volunteer for the time and there may not be replacement volunteers available on short notice. Furthermore, if there were other volunteers interested in the placement, they may have been advised that space was not available with the organization and therefore made alternate plans with their second or third choices. If a volunteer does not fulfill their commitment to the placement, then the organization has lost time and resources by training the volunteer. Finally, cancellations and failures to complete agreements discourage the organization from accepting future volunteers.
NATIONAL AND SCHOOL HOLIDAYS:
There are no discounts for the weeks that contain a holiday day: no class is held on these days. Holidays that fall on weekends do not affect the program. Holidays that fall between Tuesday and Thursday may be moved to Friday in order to give a long weekend. Homestays are not affected by any national holidays. Students will not be charged for classes during Easter and Christmas holidays when the school is closed: they can choose whether or not to book a homestay during these times, which will be charged as normal if space is available with the family.
EXCURSION CANCELLATION FEES:
Students who sign up for a weekend excursion must pay by Wednesday of the preceding week. Students who cancel after this time will be charged a 30% penalty fee.
By accepting this Terms and Conditions, you accept that you may be pictured/photographed and that such material may be used by Intercultura and/or Intercltura´s business partners for promotion or marketing of Spanish programs. However, all students also reserve the right to request a picture be removed from advertising at any point, and this request will be honoured by Intercultura.
TEEN & CHILDRENS PROGRAMS:
- Children ages 6-12 and 13-17 can participate in Intercultura`s Kids & Teen Spanish Camp. Children ages 13–17 can participate in Intercultura's Kids & Teen Spanish Camp or in our chaperoned Teen Summer Camp.
- All parents are required to explain to their children a set of rules, including showing respect for local customs, abiding by curfews, not drinking alcohol, smoking or using illegal drugs. All minors at Intercultura are prohibited from using all tobacco products, alcohol and illegal drugs of any kind.
- The directors reserve the right, at their discretion, to withdraw any minor whose influence or actions are deemed dangerous or incompatible with the school’s rules. If this occurs, no reduction or return of fee, or any part thereof will be made. Parents will be responsible for any extra costs associated with returning their child home early.
- All your child's personal belongings are their own responsibility. Expensive jewelry, designer clothes/shoes, etc., should not be brought to the camp. The school takes no responsibility for loss or damage to electronics and any other personal belongings.
- Every child and their parents must have an insurance policy valid for full coverage in Costa Rica. The school does not take responsibility for minors’ health during their program at the school.
- Any mental or physical illness or other challenges/limitations must be communicated to the school upon enrollment. Both children and their parents must bring any needed medications with them, and must commit to taking this medication for the duration of the program. If a student changes or ceases treatment, and if this causes undue behavior or other disruptions in classes, activities or the homestay, the student may be asked to leave the program at the discretion of the director. All transportation, chaperone, medical, personal and other costs associated with withdrawal and early departure must be covered by the student, and no refunds will be given in these cases.
- By accepting this Terms and Conditions, parent confirms that his/her child has permission to participate in all camp activities, including in-town and outdoor games and sports, led by our Spanish professors and guides.
- By accepting this Terms and Conditions, parent confirms his/her acceptance that his/her child may be pictured/photographed and that such material may be used by Intercultura and/or Intercltura´s business partners for promotion or marketing of programs for teenagers and children. However, all parents also reserve the right to request a picture be removed from advertising at any point, and this request will be honoured by Intercultura.
SPECIAL OFFERS & DISCOUNTS - RESTRICTIONS:
At different times of the year Intercultura Costa Rica Spanish Schools may offer a variety of discounts and promotions , which may be published directly through the website or social media platforms. In addition there may be independent promotions/ discounts offered through third party websites. Those third party services may include portals of Spanish programs abroad, lodging and tour services. Please be informed that only one discount may be applied at a time. Should a student reserve with us through a third party provider, with a discount different from our current special offers, please be advised that this is the only discount that will apply to his/her Spanish course booking.
BY CLICKING "I AGREE" TO THE TERMS AND CONDITIONS:
I understand that I am agreeing to abide by the aforementioned rules and conditions. I am aware that while participating in the Intercultura program and while in Costa Rica, certain exposures to risk may be incurred. These may include but are not limited to: accident and/or sickness without readily available medical facilities, the forces of nature, travel on the ground and in the air, assault and theft. In consideration of the right to participate in the programs, tours, homestays and all other activities offered by or associated with Intercultura and / or their agents, I do hereby assume all of the risks involved and agree to indemnify and hold Intercultura, their officers, staff, directors, owners, employees and cooperating agents blameless and not responsible for any and all liability.
TÉRMINOS Y CONDICIONES:
El sitio www.interculturacostarica.com es el sitio oficial del Centro de Idiomas Intercultura y de Sámara Language School, en adelante llamado la Escuela, utilizado para la captación de los pagos correspondientes a la venta de los servicios que ofrece la Escuela. Estos servicios son, entre otros: programas de español y cultura cuales pueden incluir clases de español, alojamiento con una familia, actividades, excursiones y transporte, etc.
El uso del sitio www.interculturacostarica.com está regido por los términos y condiciones que a continuación se describen y su utilización indica la plena e incondicionada aceptación de dichos términos y condiciones.
El Centro de Idiomas Intercultura se reserva el derecho de realizar cambios en el sitio y en los términos y condiciones en cualquier momento sin previo aviso.
Términos de Pago:
Los términos de pago serán determinados por la Escuela. Para que el sitio acepte su orden de pago, www.interculturacostarica.com deberá haber recibido la correspondiente aprobación de parte de la autorizadora de la tarjeta de crédito o débito. www.interculturacostarica.com no se hace de ninguna manera responsable si tal institución financiera rechaza la tarjeta de crédito o débito por cualquier razón.
WHAT DO WE DO WITH YOUR INFORMATION?
When you register for our Spanish programs online, as part of the reservation and booking process, we collect the personal information you give us such as your name, age, gender and email address.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our Spanish programs, services, special offers and other updates.
HOW DO YOU GET MY CONSENT?
When you provide us with personal information to complete a transaction, verify your credit card, place an order book a Spanish program, arrange for a delivery or return a purchase, this means that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
HOW DO I WITHDRAW MY CONSENT?
If after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at email@example.com or mailing us at: Intercultura Costa Rica Spanish Schools Avenida 4, calle 10, Heredia, H, 1952-3000, Costa Rica.
We may only disclose your personal information if we are required by law to do so or if you incur in a violation of our Terms of Service which necessitates disclosure.
When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take all necessary and reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at Intercultura Costa Rica Spanish Schools
[Re: Privacy Compliance Officer]
[Avenida 4, calle 10, Heredia, H, 1952-3000, Costa Rica]